Frequently asked questions
Are you licensed?
Yes. Each centre is licensed with the relevant borough. Our founder, Bruce, played a key role advising DEFRA and drafting the licensing regulations, so this is something we are knowledgeable and passionate about.
Are you insured?
Yes. Bruce’s is insured to professionally care for dogs, with specialist Animal Trade Insurers in place. Our insurance covers public liability; day care; custody and control of your pet; loss of keys and home boarding.
Can I meet the team and see the facilities before sending my dog?
Yes, we recommend you do! Either pop in when it suits you to see for yourself, or book in a time for a Welcome Meeting, so we can show you around and get to know your dog. We can advice if daycare is suited to your dog and how they will benefit.
What happens when it rains or is too cold for my dog to be outside?
All of our outdoor zones are fully equipped with a heated indoor space that your dog will have access to at all times. Perfect for a snooze or a cuddle.
Will my dog be supervised at all times?
Yes. Your dog will be under constant supervision by our team of experienced carers and will NEVER be left unattended.
Do I need to book on the same days each week?
Yes. There is a minimum booking of 1 day per week on an ongoing basis. This ensures all the dogs and team are familiar, happy and settled. We understand however that you may need flexibility from time to time, so we will always try to accommodate any changes you need.
Do I need to be home when you collect or drop off my dog?
No. Our handy check in and out system means you will always know when your dog is collected and dropped home. Our drivers can hold your key and details securely, with no reference linking your address and keys.
I have a puppy, can they come to the Day Care Centre?
Definitely! The early stages of your dog’s life are key to developing essential social and life skills. We accept puppies from 12 weeks, so long as they have had their 2nd vaccinations. Read more
What happens if my dog doesn’t get on with another dog?
At Bruce’s we are proud of our record of only accepting social dogs. Our Happy Play Policy ensures all of the dogs are happy in one another’s company, so it is unlikely your dog will not get on with another dog. In fact, the dogs usually form their own social groups with dogs at the centre who enjoy similar activities!
Do you only accept well-trained dogs?
No. In fact, one of the reasons people choose Bruce’s is that our expert team and happy, social dynamic often helps with training. Many parents have noticed an improvement in their dog’s behaviour after coming to Bruce’s.
What happens in an emergency?
First we will assess the situation and call you to discuss. If we can’t get hold of you and urgent medical attention is required, we will take your dog to your nominated veterinary practice or, depending on the circumstance, the nearest veterinary practice. We have consent to act as guardians. We also have a 24 hour emergency phone line, so if anything happens to your dog, even when they are not in our care, we are on hand to help.
Will my dog be happy travelling to and from the centre?
Yes. A Bruce’s Dog travels in style, and we proudly take travel comfort very seriously! Our doggy buses are fitted with special air conditioning, have beds and big, comfortable compartments. Each bus has data tracking so we can measure and monitor driving style, so we’re ensuring a smooth journey. We even play pan pipe or classic musical in the back for the dogs. READ MORE
Do you have overnight care or holiday boarding?
Yes, we call them sleepovers! One of our most popular additional services is our sleepovers. Our dogs stay in the home of our team to ensure they have the home from home experience. READ MORE
What do the dogs do all day?
Over the last decade we have strived to understand what makes a dog tick. Our weekly enrichment activities and 1-2-1 sessions aim to unlock the senses and provide physical and mental stimulation.
What about muddy paws, will you wash my dog?
All of the dogs have a warm home-time bath if they are muddy. We dry them off before they hop on the bus, and if you provide a towel we can also give them another dry when they get home too!