Surrey-based dog crèche business, Bruce’s Doggy Day Care, has won a leading pet industry national award.
The fast-growing small business collected the top prize in the Pet Services Dog Day Care & Boarding category at the Pet Industry Federation Awards on 1 November. The awards are designed to highlight the best in the pet industry and bring together top pet companies from around the country. Competition was stiff, with just six businesses making the day care and boarding finalist shortlist, of which Bruce’s Doggy Day Care was the eventual winner.
Actor and comedian Chris Barrie presented the black-tie ceremony at the Wokefield Park hotel near Reading. The awards criteria recognised entrepreneurial talent, commercial acumen and quality customer service in a range of pet businesses. Shortlisted companies were mystery shopped and mystery telephoned, and subject to the deliberations of tough judging panels.
The judges were particularly impressed with the friendly and very professional attitude from staff at Bruce’s Doggy Day Care, and felt the range of services offered to customers and their dogs was fantastic. Judges were confident that customers would be re-assured in knowing that their dogs were being cared for to very high standards, and that the team as a whole was involved in creating an environment where dogs would be happy and secure.
Bruce Casalis, managing director, Bruce’s Doggy Day Care, said:
“We’re absolutely thrilled to have won. These prestigious awards highlight all that is great about the pet profession in the UK. Reaching the finals and then winning is great recognition for the whole Bruce’s Doggy Day Care team who work very hard to provide an excellent service. Our thanks go out to all our human and canine customers for helping us become a national award-winning doggy day care business; we couldn’t have done it without them.”
Bruce Casalis founded the business in 2009 with just a couple of huts and a few acres. He now employs 32 people, and runs two sophisticated purpose-built sites totalling 30 acres which care for over 500 dogs of all shapes and sizes. The canine customers are collected in special air-conditioned doggy buses from their homes in catchment areas around London** and Surrey*. They then spend the day at the Bruce’s Doggy Day Care facilities having fun with their four-legged friends before being driven home tired and happy.
Further information on the Pet Industry Federation Awards 2016 can be found here.
*Surrey: Bookham, Claygate, Cobham, Epsom, Esher, Fetcham, Guildford, Horsley, Oxshott, Pyrford, Ripley, Stoke d’Abernon, Thames Ditton, Walton, West Byfleet, Weybridge, Woking.
**South west London: Balham, Barnes, Battersea, Chiswick, Clapham, Fulham, Kew, Putney, Raynes Park, Richmond, St Margarets, Streatham, Surbiton, Teddington, Tooting, Twickenham, Wandsworth, Wimbledon.